The actual rooms were clean & tidy. The attitude of staff was dissapointing & the quality of the restaurant food was not up to the high prices being charged. If you are paying top restaurant prices then you don't want fatty tough over cooked steak & unfrozen pav patty for dessert. When asking about the items on offer in the compendulum they send you down the road to the takeaway that doesn't actually stock what you were after.
On check out you then get charged for mini bar items that you didn't consume. While checking out the attendent was on the phone telling an occupent that they can get back in the shower as the water has been turned back on, this being at around 8-30am when most people would be getting ready in the morning. The counter person & restaurant staff I felt could be trained in better customer service & the cleaners could wait until 10am before entering units for cleaning.
The service let it down, lack of any warmth & character from staff.
Whale watching definate must do. Whale song is a good trip but is the slowest boat so less time with the whales. The aquarium Reef World could need some dollars coming in, but is worth a look & the staff are great, keen to make you welcome. Gringo Mexican Cantina on esplanade is a great place for a meal. If you have a chance to go to Fraser make sure you go, superb place.
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